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TRADING QUESTIONS

TECHNICAL QUESTIONS

What are your trading hours?

The trading platform is available 24 hours daily from 5:00pm Eastern Standard Time (EST) Sundays through 4:30pm EST, including most U.S. holidays.

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What will occur to open positions at the end of the trading day?

Unless specific settlement instructions are provided, all positions will automatically roll forward to the next day's value date at the end of each business day, 5:00 pm EST. All rolls will be done at competitive rollover rates, and depending on the currency pairs involved, trades will be executed where the trader will either earn or pay away points, depending on the interest rate differential between the two currencies.

For more information, you may review our Dealing Handbook.

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Can I place orders over the phone?

Your trading platform is accessible from any computer with an Internet connection.  Simply go to fxinternationalgroup.com/home.htm and login to your account.  If you are traveling or do not have access to a computer with an Internet connection, you may execute trades with the dealing desk by calling 1-908-731-0700.

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TECHNICAL QUESTIONS

 

First Time Installation Instructions

HTML Client Users:

Microsoft VM is necessary to receive our rates. It is a software component that usually comes with Windows but sometimes is omitted.

If you do not see rates after first logging into the trading platform, click on this link: Microsoft VM.


Java Client Users:

The Java-based applet utilizes Sun's Java Runtime Environment (JRE). First time users of the dealing software must install the JRE before attempting to login to the system.

Step 1: Click on the install link below.

Step 2: Your web browser will automatically start the JRE download. Follow the online instructions - selecting 'run the program from its current location' - and then selecting 'Next' until the process is finished.

Step 3: Once you have successfully installed the JRE, go to
fxinternationalgroup.com and click on the 'Login to your Demo Account' or 'Login to your Trading Account', depending on your account type. The dealing applet will automatically load. Please have your User ID and password (emailed to you separately) ready; they are required to login to the system.


Install the Java Runtime Environment (US / English Language Only)

Install the Java Runtime Environment (Int'l Version supports all languages, including English)
 

System Requirements


Recommended System Requirements

  • Processing speed of 400Mhz or higher
  • Monitor resolution set at 1024x768
  • Windows 98SE/ME/2000/XP
  • 128MB of RAM for Windows 98SE/ME; 256MB of RAM for Windows 2000/XP
  • Internet Explorer v6.0
  • An Internet connection of 56Kbps or higher


Minimum System requirements:

  • Processing speed of 200Mhz or higher
  • Monitor resolution set at 800 x 600
  • Windows 95 OSR2/98/ME/2000/NT/XP
  • 96MB of RAM
  • Internet Explorer 5.x or higher or Netscape v6.x
  • An Internet connection of 33.6Kbps

Questions? Problems?

Technical support is available 24 hours per day from 5:00 pm ET Sunday to 4:30 pm ET Friday.  If you require technical assistance, please email partnerservices@gaincapital.com or call at 1-908-731-0700. 

For all other questions, call 1-212-461-7180.

FX International Group is an IB of  GAIN Capital Group, one of the largest most respected firms in the industry. GAIN Capital Group is a registered Futures Commission Merchant (NFA ID #0339826), regulated by the Commodity Futures Trading Commission (CFTC).

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CONTACT US
FX International Group, Inc.
44 Wall Street, 12th Floor
New York, NY 10005
Tel: 212-461-7180
Fax: 212-461-2223


 
 

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